Shipping Policy:
Processing Time: Orders are typically processed and shipped within 1-3 business days after the order is placed, excluding weekends and holidays. Orders with expedited shipping options will be prioritized.
Shipping Methods: We offer several shipping methods to accommodate your needs:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping Rates: Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination. Shipping costs will be displayed at checkout before the order is completed.
International Shipping: We currently only offer domestic shipping within [Country Name]. We do not offer international shipping at this time.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using the provided tracking number.
Returns Policy:
Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of delivery for a refund or exchange. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Return Process: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for the return. Our team will provide you with a return authorization and instructions for returning the item(s).
Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the safe return of your item(s).
Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment. Please note that shipping charges are non-refundable, unless the return is due to an error on our part.
Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to availability.